In Althea, a client's email address is how we uniquely identify their records. This means that the email address has to be unique and should be updated carefully. When you create a new client record, the email address associated with it will be the way that the client logs in, and will be where all email correspondence will be sent, so it should be selected carefully.
However, typos happen, mistakes are made, and people change their mind about which email they want to use. In the case where an email address needs to be updated, the facilitator can go into the Client record, and click the edit button in the upper left corner of the screen. This will only be available if the client has not yet logged in with that email address.
If the client has already logged in to Althea, they can change the email on their own account themselves — direct them to Can I change my Althea email address? for the steps. If they can't sign in to make the change, they (or you) can email [email protected] and we'll help.